Company Identity

Elimor Solutions Pty Ltd is registered in Australia. Invoices and payments will be taken directly by Elimor Solutions Pty Ltd although the trading names of www.squeeze50.com.au may be used. In addition, other linking and ecommerce domains may be used for the transaction of Elimor Solutions Pty Ltd. ACN 150 628 381

Personal information will not be forwarded by Elimor Solutions Pty Ltd to a the third party company unless agreed with the customer in advance.

Where our website automatically redirects the customer, our liability of information is then void.

Product Description

Elimor Solutions Pty Ltd endeavour to be accurate with all technical information relating to product description. Products shown within cases i.e. tools, accessories or equipment are not included within the sale unless specifically detailed within the product description.

Elimor Solutions Pty Ltd hold no liability to inaccurate description and reserve the right to amend information and pricing at any time without consent or giving notice.

Shipping

Elimor Solutions Pty Ltd offer reduced shipping charges wherever possible, howevere in certain circumstances, it may be applicable for a special quotation to be made i.e. deliveries off mainland Australia or outside of metropolitan areas. Where this occurs, Elimor Solutions Pty Ltd will inform the customer of any additional charges prior to despatching the order. If the increase is not acceptable, the order maybe cancelled and the full amount credited to the customer.

Shipping times are detailed in days and are approximate from the date of Elimor Solutions Pty Ltd receiving cleared funds.

Please note that Next Day and Economy Deliveries are based on a single metro address only and where possible.

Where goods are out of stock and cannot meet the required delivery schedule, the customer will be notified and a full refund offered.

Elimor Solutions Pty Ltd reserve the right to charge additional costs where incurred for non-deliveries/re-deliveries or where incurred by collections or incorrect information provided by the customer.

When goods are received from the forwarder or carrier, they are signed for in good condition and are therefore accepted by the customer. If goods are found to be damaged due to carriage, however signed for as in good condition, this may affect your rights for guarantee.

Back Orders

Due to the nature of Squeeze50 only offering limited stocks of items, it is rare that items will be placed on back order.  In these circumstances the customer will be informed and offered the opportunity to cancel their order if the lead time is not agreeable.

Tax Charges

GST is applicable to Australian customers and is included in the prices detailed on this website.

Guarantee

All products supplied have a full 12 month manufacturers guarantee against manufacturing defects.

This guarantee does not cover faults caused by accident, misuse or neglect.

A full refund or exchange is guaranteed for customers returning goods received damaged. Any claims for damaged goods must be made within 7 days of receipt.

If you do not receive your order within 7 days please contact us, and we will trace the delivery and advise you on action to be taken.

This guarantee does not affect your statutory rights as a consumer.

Returning Goods

If you receive your order and for any reason other than the goods being damaged, you do not wish to keep them, you can return them for a refund or exchange, as long as you do so within 7 days of receipt. You will be responsible for the cost of return carriage to us. We will only accept goods back in 'as new' condition, unused, undamaged and in their original packaging.

All returns must be authorised, with an Elimor Solutions Pty Ltd returns authorisation number and clearly marked 'returned goods' and received by us within 7 days. Do not return goods without authorisation and returns number. To receive a returns authorisation number, email your order number, contact details and reason for return to sales@squeeze50.com.au and a number will be issued by return email.

Recommendations & Complaints

We endeavour to respond to recommendations and complaints within five working days. Please e-mail your recommendations or complaints regarding our website, products or services to sales@squeeze50.com.au.

Contact Information

Elimor Solutions Pty Ltd t/a Squeeze50 can be contacted at any time by post, email, fax or telephone, however due to the international terms in which we operate emails are dealt with as priority and more promptly.

Elimor Solutions Pty Ltd. Victoria, Australia
Email (PREFERRED) - sales@squeeze50.com.au